Meal Market

Effective Date: May 01, 2026
Last Updated: May 01, 2026

This Privacy Policy explains how Meal Market collects, uses, shares, stores, and protects personal information when you use our website, mobile application, marketplace, prepared-meal services, vendor services, delivery features, customer support, or related services.

For the purposes of this Privacy Policy, “Meal Market,” “we,” “us,” or “our” refers to Meal Market and its owners, operators, affiliates, employees, contractors, service providers, and authorized representatives.

By accessing or using Meal Market, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use Meal Market.

1. About Meal Market

Meal Market is a local food marketplace and prepared-meal platform. We connect customers with home-based food sellers, small food businesses, restaurants, commercial kitchens, specialty food providers, and other food vendors. Meal Market may also prepare and sell its own healthy and affordable prepared meals directly to customers.

Because our platform involves food ordering, seller listings, customer accounts, payments, delivery coordination, and support services, we may collect and use personal information to operate the platform safely, efficiently, and responsibly.

2. Information We Collect

We collect information that you provide directly to us, information created when you use Meal Market, and information received from third parties that help us operate our services.

2.1 Information Collected from Customers

When you use Meal Market as a customer, we may collect:

• Name

• Email address

• Phone number

• Account login information

• Delivery address

• Billing information

• Order history

• Food preferences

• Saved addresses

• Pickup or delivery instructions

• Customer support messages

• Reviews, ratings, feedback, or complaints

• Communication preferences

• Promotional preferences

• Any other information you choose to provide

We may also collect information related to allergies, dietary preferences, religious food preferences, or special instructions if you choose to provide that information. Meal Market uses this information only to help process your order or improve your customer experience. Customers remain responsible for reviewing food descriptions, ingredients, and allergen information before placing an order.

2.2 Information Collected from Sellers and Vendors

When you register or operate as a seller, vendor, restaurant, food business, or food provider on Meal Market, we may collect:

• Name of business or seller

• Legal business name, if applicable

• Contact person’s name

• Email address

• Phone number

• Business address or food preparation location

• Pickup address

• Delivery service area

• Business registration information

• Food licence, permit, inspection, or certification information, where applicable

• Tax-related information, where applicable

• Banking, payout, or payment settlement information

• Menu items, food descriptions, photos, prices, and availability

• Ingredient, allergy, dietary, and preparation information

• Order fulfillment history

• Customer ratings, reviews, and complaints

• Communications with customers, Meal Market, or support

• Any other information needed to evaluate, onboard, verify, support, or manage sellers

Meal Market may request supporting documents from sellers to help confirm identity, business status, food safety compliance, or eligibility to use the platform. Sellers are responsible for ensuring that all information they provide is accurate, current, and complete.

2.3 Account Registration Information

When you create an account, we may collect:

• Name

• Email address

• Phone number

• Password or authentication credentials

• Profile details

• User type, such as customer or seller

• Login activity

• Account preferences

• Security and verification information

If you use a third-party login service, such as Google, Apple, Facebook, or another authentication provider, we may receive information from that provider according to your settings and the provider’s privacy practices.

2.4 Contact Details, Delivery Addresses, and Order History

To process orders, coordinate pickup or delivery, and provide customer support, we may collect and store:

• Delivery addresses

• Pickup details

• Order details

• Seller details

• Food items ordered

• Order date and time

• Payment status

• Delivery status

• Refund or cancellation history

• Customer instructions

• Support records

We use this information to complete transactions, resolve disputes, improve service quality, and maintain business records.

2.5 Payment-Related Information

Meal Market may collect limited payment-related information, such as:

• Payment method type

• Last four digits of a payment card

• Transaction amount

• Transaction date

• Payment status

• Refund status

• Billing contact information

• Payout information for sellers

Meal Market does not intend to store full credit card numbers or complete payment card details on its own systems unless clearly disclosed. Payment processing may be handled by third-party payment processors. These third-party processors may collect, process, and store payment information according to their own privacy policies, security standards, and terms.

2.6 Device, App, Browser, Cookies, and Analytics Data

When you use our website or mobile app, we may automatically collect certain technical information, including:

• IP address

• Device type

• Operating system

• Browser type

• App version

• Device identifiers

• Mobile advertising identifiers, where permitted

• Pages or screens viewed

• Features used

• Search activity

• Clicks and interactions

• Referring pages

• Date and time of access

• Error logs

• Crash reports

• Approximate location based on IP address

• Cookie and tracking technology data

We use this information to improve platform performance, diagnose technical issues, prevent fraud, understand user activity, improve design, and support app functionality.

2.7 Location Data

Meal Market may collect or use location information when needed for:

• Showing nearby sellers or restaurants

• Confirming delivery availability

• Calculating delivery distance

• Coordinating pickup or delivery

• Improving local food discovery

• Fraud prevention and platform security

Location information may include your delivery address, pickup address, approximate location based on your IP address, or precise device location if you give permission through your device settings.

You may disable location permissions through your device settings. However, some features may not work properly without location access.

2.8 Communications with Meal Market, Sellers, or Support

We may collect and store communications, including:

• Emails

• Phone call records or notes

• Text messages

• In-app messages

• Chat messages

• Support requests

• Complaint records

• Dispute-related communications

• Feedback and survey responses

We use these communications to provide support, resolve disputes, improve services, protect users, and maintain appropriate business records.

2.9 Photos, Menu Listings, Business Information, and Seller Content

Sellers may upload or provide:

• Food photos

• Menu descriptions

• Business descriptions

• Logos

• Prices

• Availability

• Ingredients

• Allergen information

• Dietary labels

• Pickup or delivery instructions

• Promotional content

Seller-provided content may be visible to customers and other users of the platform. Sellers are responsible for ensuring that their content is accurate, lawful, not misleading, and does not infringe the rights of others.

3. How We Use Information

Meal Market may use personal information for the following purposes:

3.1 To Provide and Operate the Platform

We use information to:

• Create and manage accounts

• Allow customers to browse and order food

• Allow sellers to list and manage food items

• Process orders

• Coordinate pickup or delivery

• Send order confirmations and updates

• Process payments and refunds

• Manage seller payouts

• Provide customer support

• Maintain platform functionality

• Improve user experience

3.2 To Process Food Orders and Coordinate Delivery

We may use and share necessary information to:

• Confirm an order

• Notify the seller of the order

• Provide delivery or pickup details

• Coordinate delivery partners, drivers, or couriers

• Update order status

• Handle delays, cancellations, substitutions, or refunds

• Resolve order issues

For example, a seller may receive your name, order details, pickup or delivery instructions, and contact information needed to fulfill your order.

3.3 To Support Sellers and Vendors

We use seller information to:

• Review seller applications

• Create seller profiles

• Verify seller identity or business information

• Display seller listings

• Process customer orders

• Manage payouts

• Communicate platform requirements

• Monitor seller performance

• Handle complaints or disputes

• Enforce Meal Market policies

• Support legal and regulatory compliance

3.4 To Provide Customer Support and Resolve Disputes

We may use information to:

• Respond to questions

• Investigate complaints

• Review order issues

• Process refunds or credits

• Resolve disputes between customers and sellers

• Confirm delivery or pickup details

• Detect misuse of the platform

• Maintain support records

3.5 For Safety, Security, and Fraud Prevention

We may use information to:

• Verify accounts

• Detect suspicious activity

• Prevent fraud

• Protect customers, sellers, and Meal Market

• Investigate violations of our policies

• Prevent abuse, spam, unauthorized access, or illegal activity

• Enforce our Terms of Service and seller policies

• Protect the integrity of payments and orders

3.6 To Improve Meal Market

We may use information to:

• Understand how users interact with the platform

• Improve website and app design

• Develop new features

• Improve search, recommendations, and local discovery

• Analyze order trends

• Improve seller tools

• Improve prepared-meal offerings

• Fix technical problems

• Conduct internal research and analytics

Where possible, we may use aggregated or de-identified information that does not directly identify individual users.

3.7 For Marketing and Communications

With your consent where required, we may use your information to send:

• Promotional offers

• Newsletters

• App updates

• Seller announcements

• Meal recommendations

• New feature notices

• Local food promotions

• Surveys or feedback requests

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing messages, we may still send necessary service-related messages, such as order confirmations, account notices, payment updates, and policy changes.

3.8 For Legal and Compliance Purposes

We may use information to:

• Comply with laws and regulations

• Respond to legal requests

• Protect our legal rights

• Enforce contracts and policies

• Maintain tax, accounting, and business records

• Cooperate with regulators, law enforcement, or courts where required

• Address claims, disputes, or investigations

4. How We Share Information

Meal Market does not sell personal information in the ordinary sense of selling customer lists. However, we may share information as needed to operate the platform and provide our services.

4.1 With Sellers and Vendors

We may share customer information with sellers when necessary to fulfill orders, including:

• Customer name

• Order details

• Pickup or delivery instructions

• Delivery address, if applicable

• Contact information, where needed

• Allergy or dietary instructions provided by the customer

Sellers may only use customer information for order fulfillment, customer service, and purposes authorized by Meal Market. Sellers must not misuse customer information or contact customers for unrelated purposes unless permitted by law and Meal Market policy.

4.2 With Customers

We may share certain seller information with customers, including:

• Seller name or business name

• Food listings

• Menu information

• Food photos

• Pickup location or service area

• Contact options, where available

• Seller ratings or reviews

• Food safety, permit, or business information where Meal Market chooses or is required to display it

4.3 With Delivery Partners, Drivers, or Couriers

Where delivery is available, we may share information with delivery partners, drivers, couriers, or logistics providers, including:

• Customer name

• Delivery address

• Phone number or contact method

• Order details

• Pickup location

• Delivery instructions

• Order status

This information is shared only as needed to complete delivery or resolve delivery-related issues.

4.4 With Payment Processors

We may share payment-related information with payment processors, banks, fraud prevention providers, and payout service providers to:

• Process payments

• Issue refunds

• Pay sellers

• Prevent fraud

• Handle chargebacks

• Maintain financial records

• Comply with payment laws and card network requirements

Payment processors may collect and process payment information according to their own privacy policies and terms.

4.5 With Service Providers

We may share information with third-party service providers that help us operate Meal Market, including providers of:

• Website hosting

• Mobile app infrastructure

• Cloud storage

• Payment processing

• Analytics

• Customer support tools

• Email and SMS communications

• Fraud prevention

• Identity verification

• Mapping and location services

• Delivery management

• Marketing tools

• Error tracking and crash reporting

• Database and security services

These service providers are authorized to use information only as needed to provide services to Meal Market, subject to applicable privacy and security obligations.

4.6 With Legal Authorities or Regulators

We may disclose information where we believe it is reasonably necessary to:

• Comply with the law

• Respond to a court order, subpoena, warrant, or legal process

• Cooperate with law enforcement or government authorities

• Protect the rights, property, or safety of Meal Market, users, sellers, or the public

• Investigate fraud, security issues, or illegal activity

• Enforce our Terms of Service, seller terms, or other policies

4.7 Business Transfers

If Meal Market is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or transfer of all or part of its business, user information may be transferred as part of that transaction. We will take reasonable steps to ensure that the receiving party handles personal information in a manner consistent with this Privacy Policy, unless otherwise permitted or required by law.

4.8 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that does not reasonably identify individual users. For example, we may share general order trends, platform usage statistics, or marketplace performance data.

5. Cookies and Tracking Technologies

Meal Market may use cookies, pixels, software development kits, local storage, and similar technologies to:

• Keep users signed in

• Remember preferences

• Improve website and app functionality

• Analyze traffic and usage

• Measure marketing performance

• Prevent fraud

• Improve security

• Personalize content or recommendations

You may be able to control cookies through your browser settings. Mobile app tracking permissions may be managed through your device settings. Disabling cookies or tracking technologies may affect certain features of Meal Market.

6. Third-Party Services

Meal Market may use third-party services for payment processing, delivery support, hosting, analytics, communications, mapping, fraud prevention, authentication, app functionality, and other operational purposes.

These third parties may collect, use, store, or process personal information according to their own privacy policies and terms. Meal Market is not responsible for the privacy practices of third-party websites, apps, payment processors, delivery providers, or external services that are not controlled by Meal Market.

Users should review the privacy policies of any third-party services they interact with.

7. Third-Party Links

Meal Market may contain links to third-party websites, apps, seller pages, social media pages, payment pages, or other external services. If you click a third-party link, you may be taken to a service that is not operated by Meal Market.

We are not responsible for the content, privacy practices, security, or policies of third-party websites or services.

8. Consent

By using Meal Market, creating an account, placing an order, registering as a seller, contacting us, or otherwise providing information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Where required by law, we will obtain additional consent for certain uses of personal information. You may withdraw consent in certain circumstances by contacting us. However, withdrawing consent may limit your ability to use some or all Meal Market services.

For example, if you withdraw consent for us to use your delivery address, we may not be able to process delivery orders.

9. Canadian Privacy Principles

Meal Market intends to handle personal information in a manner consistent with applicable Canadian privacy principles, including:

• Collecting personal information for reasonable and identified purposes

• Limiting collection to information necessary for platform operation

• Using and disclosing information only for appropriate purposes

• Obtaining consent where required

• Keeping information reasonably accurate and up to date

• Protecting information with appropriate safeguards

• Allowing users to request access to or correction of their personal information

• Retaining information only as long as reasonably necessary

• Being transparent about privacy practices

Depending on where Meal Market operates, additional federal, provincial, or local privacy laws may apply.

10. Data Retention

Meal Market retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services

• Maintaining accounts

• Processing orders

• Completing payments and payouts

• Resolving disputes

• Supporting customer service

• Preventing fraud

• Maintaining business records

• Complying with legal, tax, accounting, and regulatory obligations

• Enforcing agreements and policies

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

Some information may remain in backups, logs, archives, legal records, transaction records, or dispute records for a limited period even after an account is deleted.

11. User Rights and Choices

Subject to applicable law, you may have the right to:

• Access personal information we hold about you

• Request correction of inaccurate or incomplete information

• Update your account information

• Request deletion of certain information

• Withdraw consent where applicable

• Opt out of marketing communications

• Ask questions about our privacy practices

• Request information about how your data is used or shared

To make a privacy request, contact us using the contact information provided below. We may need to verify your identity before processing your request.

We may refuse, limit, or delay a request where permitted or required by law, including where information is needed for legal, security, tax, fraud prevention, dispute resolution, or business record purposes.

12. Account Information and Deletion

You may update certain account information by logging into your account or contacting Meal Market support.

If you request deletion of your account, we may delete or deactivate your account, subject to legal, regulatory, security, fraud prevention, payment, dispute resolution, and business record requirements.

For sellers, certain business, transaction, tax, payout, order, and compliance records may need to be retained after account closure.

13. Marketing Communications

Meal Market may send marketing communications if you have consented to receive them or where permitted by law.

You can opt out of marketing emails by clicking the unsubscribe link in the email or by contacting us.

You may still receive non-marketing messages, including:

• Order confirmations

• Delivery updates

• Account notices

• Security alerts

• Payment notices

• Policy updates

• Customer support responses

• Seller or vendor operational notices

14. Reviews, Ratings, and Public Content

If you submit reviews, ratings, comments, photos, seller descriptions, menu information, or other public content, that content may be visible to other users.

You should not include personal information in public reviews or listings that you do not want others to see.

Meal Market may moderate, remove, or restrict public content that violates our policies, creates legal risk, is misleading, or is otherwise inappropriate.

15. Food Preferences, Allergies, and Sensitive Information

Meal Market may allow customers to provide allergy information, dietary preferences, religious food preferences, medical-related food instructions, or other sensitive details as part of an order.

Providing this information is optional. If you choose to provide it, Meal Market may share it with the relevant seller, restaurant, food provider, or delivery partner as needed to process your order.

Meal Market does not guarantee that food items will be free from allergens, cross-contact, or ingredient changes unless expressly stated by the seller or Meal Market’s own prepared-meal service. Customers with allergies or serious dietary restrictions should carefully review food descriptions, contact the seller where available, and make their own informed decisions before ordering.

16. Children’s Privacy

Meal Market is not intended for children under the age of 13, or the minimum age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected personal information from a child without proper consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information to Meal Market may contact us.

17. Security Safeguards

Meal Market uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

• Secure account authentication

• Access controls

• Encryption where appropriate

• Secure hosting providers

• Payment processing through third-party payment processors

• Monitoring for suspicious activity

• Internal privacy and security practices

• Limited access to personal information based on business need

However, no website, app, database, payment system, or internet transmission is completely secure. Meal Market cannot guarantee absolute security of personal information.

Users are responsible for keeping their account login details confidential and for notifying Meal Market of any suspected unauthorized access.

18. International Storage and Processing

Meal Market may use service providers located in Canada, the United States, or other countries. As a result, personal information may be stored or processed outside your province, territory, or country of residence.

When information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.

By using Meal Market, you understand that your information may be transferred, stored, or processed outside your jurisdiction where permitted by law.

19. Seller Responsibility for Customer Information

Sellers who receive customer information through Meal Market must use that information only for authorized purposes, such as preparing orders, fulfilling orders, handling customer service, and complying with Meal Market policies.

Sellers must not:

• Sell customer information

• Use customer information for unrelated marketing without proper consent

• Contact customers outside the platform for unauthorized purposes

• Share customer information with unauthorized parties

• Misuse customer addresses, phone numbers, or order history

• Retain customer information longer than necessary unless legally required

Violation of these requirements may result in suspension or termination from Meal Market.

20. Legal Compliance by Sellers

Sellers are responsible for complying with all applicable laws, rules, regulations, licences, permits, inspections, food safety requirements, tax obligations, labeling rules, allergy disclosure requirements, and business requirements that apply to their food preparation and sale activities.

Meal Market may collect or review certain seller information to support platform safety and compliance, but Meal Market does not guarantee that every seller has met every legal or regulatory requirement unless expressly stated.

Meal Market may suspend or remove sellers who fail to comply with applicable laws or Meal Market policies.

21. Business Records

Meal Market may maintain business records related to:

• Orders

• Payments

• Refunds

• Seller payouts

• Customer complaints

• Safety incidents

• Fraud prevention

• Account activity

• Legal claims

• Tax and accounting obligations

• Compliance reviews

These records may contain personal information and may be retained as required or permitted by law.

22. Changes to This Privacy Policy

Meal Market may update this Privacy Policy from time to time. When we make changes, we may update the “Last Updated” date at the top of this page.

If changes are significant, we may provide additional notice, such as through the website, mobile app, email, or account notification.

Your continued use of Meal Market after changes are posted means you accept the updated Privacy Policy.

23. Contact Information

If you have questions, concerns, or requests about this Privacy Policy or Meal Market’s privacy practices, you may contact us at:

Meal Market
Email: info@mealmarket.ca 
Phone: 306-9967996 
Mailing Address: 1322 Ave G N, Saskatoon S7L2A7
Website: MEALMARKET.CA

Privacy Officer / Privacy Contact: CEO